Need help with an order? Contact hello@amiposted.me and include your order number. Do not email photographs, screenshots, or sensitive personal information unless we provide a secure method.
1. One-Time Search Orders
This section applies to Tea Checks, Group Checks, Image Checks, and Full Checks.
- Before research begins: You may request cancellation for a full refund.
- After research begins: The order is normally non-refundable because researcher time has already been committed.
- After the report is delivered: The order is non-refundable except where required by law or where the wrong service was delivered because of our error.
- No matching content found: A clean result is not grounds for a refund. The purchased service is the search and written report, not a guaranteed finding.
- Incomplete customer information: If required information is not supplied within seven days after our request, we may place the order on hold or cancel it. Any refund will take account of work already completed.
To request cancellation, contact hello@amiposted.me as quickly as possible. Sending a request does not guarantee that work has not already started.
2. Priority Processing
The Priority Processing fee may be refunded if the entire order is cancelled before priority work begins or if we are unable to provide the priority service.
Once priority work has started, the add-on is normally non-refundable. Priority Processing affects queue position only; it does not guarantee a particular result or eliminate delays outside our reasonable control.
3. Monitoring Subscription
Monitoring renews automatically at the monthly price displayed and accepted at checkout. The current standard price is $249 per month.
You may cancel at any time using the cancellation link or account method provided in your monitoring communications, or by contacting hello@amiposted.me.
- Cancellation stops future renewal charges.
- Cancellation normally takes effect at the end of the current paid billing period.
- We do not normally provide prorated refunds for a monthly period that has already started.
- Cancelling does not reverse a charge that was properly disclosed and processed before cancellation.
- If you are charged after a valid cancellation became effective, contact us so we can investigate and correct the charge.
The subscription price, billing frequency, automatic renewal, included service, and cancellation method must be displayed clearly before you subscribe.
4. Private Consultations
You may reschedule or cancel a consultation without charge by contacting us at least 24 hours before the scheduled start time.
- More than 24 hours before the appointment: You may reschedule or request a full refund.
- Within 24 hours: Cancellations are normally non-refundable because the appointment time has been reserved.
- Missed appointment: A no-show is normally non-refundable.
- Late arrival: The consultation may still end at the original scheduled time.
- Cancellation by us: You may choose a new appointment or receive a full refund.
We may make a reasonable exception for a documented emergency, but an exception is not guaranteed.
5. Image Copyright Registration
You may request a full refund before we begin reviewing ownership, preparing assignments, creating filing materials, or paying a government filing fee.
After work begins, the refundable amount—if any—depends on the work completed and costs already incurred. Government filing fees and other third-party charges are non-refundable once paid unless the third party returns them.
A request for additional information, processing delay, or refusal by the U.S. Copyright Office does not automatically create a right to a refund when the purchased filing service was performed correctly. We do not guarantee registration acceptance, processing time, or enforcement results.
6. Duplicate, Incorrect, or Unauthorised Payments
If you believe you were charged twice, paid the wrong amount, or do not recognise a charge, contact hello@amiposted.me promptly with the order number and basic transaction information.
Do not send a complete card number, password, login credential, or sensitive financial information by email. Verified duplicate charges or overpayments will be returned to the original payment method where possible.
7. Service Errors
If we deliver a materially different service from the one ordered because of our error, contact us within seven days after delivery. Depending on the circumstances, we may:
- Correct or repeat the affected part of the service.
- Provide the correct service without an additional charge.
- Issue a partial or full refund where correction is not practical.
A difference in expected outcome is not necessarily a service error. Search results depend on what was available within the covered sources at the time of the search.
8. How Refunds Are Issued
Approved refunds are returned to the original payment method where possible. Most card refunds appear within 5–10 business days after processing, although the exact timing depends on the payment provider and financial institution.
We may request information necessary to confirm that the refund is being sent to the correct person.
9. Chargebacks and Payment Disputes
Please contact hello@amiposted.me first if you believe a charge is incorrect or a service was not delivered. This gives us an opportunity to investigate promptly.
Nothing in this policy removes a legal right to dispute a payment with your payment provider. We may provide the provider with order records, checkout acceptance, delivery records, communications, and other information reasonably necessary to respond to a dispute.
10. How to Submit a Request
Email hello@amiposted.me and include:
- Your order number.
- The email address used for the order.
- The service purchased.
- A short explanation of the cancellation or refund request.
We may ask for additional information to verify the order and prevent fraud. Refund and cancellation decisions remain subject to applicable law and any consumer right that cannot legally be waived.
